Personal data processing principles
PELEK Distribution s.r.o.,
located at: Vlkova 532/8, 13000 Prague, Czech Republic,
ID number: 26719941, email: info@pelek.eu, telephone: +420774242766 (hereinafter "administrator")
for the sale of goods
through the online store operated by pelek-ee.com
named PELEK Distribution s.r.o.
The protection of personal data is very important to us.
The purpose of this document is to provide you with all information concerning
processing your personal data when you use the online store
online store pelek-ee.com; We recommend that you read this processing policy
Reading personal data. If you have any further questions regarding
To process your personal data, contact us by email at info@pelek.eu.
Definition. For greater clarity and ease of orientation, these are set out in these
The principles of personal data processing; the terms used in these principles are provided
they frequently repeat:
— Online store: online store
managed by an administrator named PELEK Distribution s.r.o. online store through pelek-ee.com;
— GDPR: Regulation of the European Parliament a
the Council (EU) 2016/679;
— Personal data: all
information about the User that can be used to identify them directly or indirectly
identify;
— User: a natural person w
with which personal data are associated, this is usually a customer or potential
customer, also referred to as "you";
— Processor: initiates
Personal data processing operations under a contract or other authorisation
administrator;
1. Basic data
Your personal data is collected
online store through pelek-ee.com; and/or directly by us. In both cases
we may act as the data controller. If your personal data is processed
online store pelek-ee.com; please review its personal data processing policy.
We process the following personal data about you:
— first and last name, contact details (e.g.
email, telephone number), address;
— billing details and bank connection (data
necessary for accounting);
— information you provide to us
as part of our communication with you (in particular, your questions and answers
your questions, communication with you).
We do not process special categories of personal data
data.
2. For what purposes do we process personal data and what is the reason for processing
2.1 Contractual relationship and
fulfilment of related legal obligations. Reason for processing personal data
the performance of the purchase and sales agreement and related obligations (delivery of goods, administration
accounting, resolving complaints, or if you exercise your right for this purpose
return of the goods). We process your first and last name and contact details
(residential address and delivery address, email and telephone number), possibly also other
billing details. Personal data is processed during the term of the contract
relationship and then 4 years after its
end (here we are interested in retaining certain personal data related to
sales contract to protect our interests). We have a legal obligation
archived accounting and tax documents. The retention period for this data may be up to 10
years from the end of the tax period in which the transaction took place. If this
necessary for delivery and payment, we collect personal data that is transferred by us
transferred to an authorised transport company or authorised credit institution.
2.2 Payment by card. If our
when you enter your payment card details, we do not have access to the complete data. We know
only if you pay by card and the recipients of the data process the card details,
who processes payments on our behalf.
2.3 Order fulfilment
. We also cooperate with
other service providers (carriers and others) who help us fulfil
concluded contracts. We transfer your data to these partners solely for the purpose of fulfilment
obligations arising from the sales contract.
2.4 Communication with customer support
, complaints or other requests. If you contacted us, then your
We process Personal Data based on your consent for the purpose of handling the request
or complaints. We may process the following personal data: first name, last name,
phone number, email, information about your order. Questions and complaints are closed
from customer support are deleted regularly, but no later than after 4 years
processing the request or complaint.
2.5 Reviews. Our assessment
customers are important to us. Where necessary, we publish reviews
you give consent (for a review of the product or service provided). We may obtain information about you
process the following Personal Data: first name, last name, email, order details. IN
With your explicit consent, we also process photos and Personal Data
data that forms part of the review text. Reviews are added to the appeal
with your consent, but no later than for 5 years.
2.6 Customer reviews. You can
share your shopping experience and rate individual products. Because
to assess your feedback on individual purchased goods
we may use other processors.
2.7 Legal obligations. Personal
we may transfer data to third parties other than the processors listed below if
required by law or due to legal requirements imposed by government authorities, or
taking legal action in court.
2.8 Age restrictions. In the event
for age-restricted goods, we check that you have reached
required minimum age under applicable legislation. Therefore
for this purpose we use an identification service that allows us to verify your age.
2.9 Digital products. If
the goods need to be updated with digital elements or digital products,
we process the data you provide when placing an order.
3. Communication
3.1 Emails that we may
send. As part of selling our goods or services, we may send them to customers
emails related to:
3.1.1
delivery notifications, delivery date updates
3.1.2
tax documents, invoices
3.1.3
submission of a return label.
4. Processors
Your own
Personal data may be transferred to our business partners (processors) or
to other third parties when required by law.
We use
only verified processors with whom we have a written contract, a
who provide us with at least the same guarantees as we provide you. This concerns only
Processors that are from the European Union or from countries that were
recognized and deemed safe, or from countries where we have closed standards
contractual clauses pursuant to Article 46 of the GDPR and who transfer your personal data
a level of protection comparable to that provided by the GDPR and Czech law
regulations. All our Processors are bound by confidentiality obligations and
may not use the Personal Data provided for any purpose other than
we have made them available in accordance with this policy.
— Carriers (see section 2.1 Fulfilment
contractual relationship and related legal obligations):
Czech Post, PPL, DPD,
WEDO, Zazilkovna, Balikovna, GLS
— Order processing (see section 2.1 Fulfilment of the contractual relationship and legal obligations
related to it): Pelek-ee.com, BaseLinker
— Accounting (see section 2.1 Fulfilment
contractual relationship and related legal obligations):
ABRA
5. What are your rights?
Where can you contact us? Send us an email at info@pelek.eu or
to our head office address.
When will we have this ready? We will respond to you within one month at the latest. If
providing the information would jeopardize the privacy of other individuals or such provision would be
is disproportionate to the risks or costs of providing them, we may not do so
be able to complete. In the case of a repeated request, the controller has the right to receive a copy
A reasonable fee must be paid for personal data.
— Right of access. Confirmation,
whether we process your personal data. Information about the purposes and categories of processing
Personal data, recipients to whom they are disclosed, the processing period, etc.
existence
the right to demand
from the controller to exercise one of the rights listed below. It is assumed that they will not
the rights and freedoms of other persons are harmed.
— Right to rectification. Request correction of
inaccurate personal data.
— Right to erasure. If
there is no other reason to process this data beyond what you requested
erase the data or make them fully anonymous.
— Right to restriction of processing. If
believe that we are processing data incorrectly – regardless of the reasons
processing or its scope, let us know.
— Right to receive notification of rectification, erasure,
or the restriction of processing. If you contact us with a request, we will
inform you of the outcome if this is not impossible (e.g. the email address,
which you wrote to us is no longer working).
— Right to data portability. We can
your data, which you have provided to us in a structured and machine-readable format
in a format, transfer it to another administrator at your request.
— Right to object. If
we process your data on the basis of legitimate interests (e.g. to send a newsletter). This is enabled
to demonstrate our legitimate interests, when we agree with you,
we stop this processing.
— Right to withdraw consent. If
if you have changed your mind, please write to us. Processing related to marketing and
for commercial purposes may be withdrawn at any time.
— Automated individual
decision-making, including profiling. You have the right not to be subject to
a decision based solely on automated processing, including
profiling that would produce legal effects for you or similarly significantly affect you
affected. We respect your rights and therefore do not carry out profiling.
6.Conclusion
read
please also read the online store's pelek-ee.com personal data protection statement. This document provides more information about
when the online store pelek-ee.com is the data controller and how your data are processed
These regulations
The processing of personal data can only be changed in writing. If
all questions about our personal data processing policy at
contact us by email at info@pelek.eu.
If you wish
dissatisfied, you may submit an initiative or complaint to the data protection authority at any time
personal data, located at Plk. Sochora 727/27, 170 00 Prague 7 – Holešovice
(For more information, visit https://www.uoou.cz).
These policies
Personal data protection applies from 01.01.2024
