DATA PROTECTION POLICY / PRIVACY POLICY
Principles of data processing
Principal Elektrik s.r.o.,
located at: Osadní 869/32, 17000 Prague, Czech Republic,
ID number: 03402614, email: shop@pelek.eu, phone: +420774242766 (hereinafter referred to as "administrator")
for the sale of goods
through the online store managed by pelek.eu
named Principal Elektrik s.r.o.
Data protection is very important to us.
The purpose of this document is to introduce you to all the relevant information
your personal data processing when using the online store
the online store pelek.eu;. We recommend that you read this processing policy
Reading personal data. If you have additional questions regarding
Your personal data processing, please contact us via email shop@pelek.eu.
Definition. For better clarity and orientation, these are in these
The principles of personal data processing are outlined in the terms used in these principles
they often repeat:
— Online store: online store
managed by an administrator named Principal
Electrician
s.r.o through the online store pelek.eu;
— GDPR: Regulation of the European Parliament a
Regulation (EU) 2016/679;
— Personal data: all
information about the User that can be used to identify them directly or indirectly
to identify;
— User: natural person, k
with which the personal data is associated, it is mostly about the client or potential
client, also referred to as "you";
— Processor: initiates
Processing of personal data based on a contract or other authorization
administrator;
1. Basic data
Your personal data is collected
through the online store pelek.eu; and/or directly by us. In either case
we may be in the position of a data controller. If your personal data is processed
online store pelek.eu;, review their personal data processing policy (https://pelek.eu/cs/pages/privacy-policy-1).
We process the following personal data about you:
— first and last name, contact details (e.g.
email, phone number), address;
— billing information and bank connection (data
necessary for accounting);
— information you provide to us
as part of communicating with us (primarily your questions and answers
your questions, communication with you).
We do not process special categories of personal data
data.
2. For what purpose do we process personal data and what is the reason for processing
2.1 Contractual relationship and
fulfillment of related legal obligations. Reason for processing personal data
is the fulfillment of the purchase-sale agreement and related obligations (delivery of goods, management
accounting, complaint resolution, or if you exercise your right for this
return of goods). We process your first and last name, contact details
(residential address and delivery address, email and phone number), possibly also other
billing data. Personal data is processed during the validity of the contract
relationship and then 4 years after its
end (here we are interested in retaining certain personal data related to
purchase-sale agreement for the purpose of protecting our interests). We have a legal obligation
archive accounting and tax documents. The retention period for this data may be up to 10
years from the end of the tax period in which the performance took place. If this is
necessary for delivery and payment, we collect personal data on our part
transferred to an authorized transport company or authorized credit institution.
2.2 Payment by card. If our
when you enter your payment card details, we do not have access to the full data. We know
only that you pay by card and the card data is processed by the recipients of that data,
who processes payments on our behalf.
2.3 Order fulfillment
. To process your order, we also collaborate with
other service providers (carriers and others) who help us with fulfillment
contracts concluded. We will only share your data with those partners for the purpose of fulfillment
obligations arising from the purchase-sale agreement.
2.4 Communication with customer support
, complaints or other inquiries. If you contacted us, then your
We process Personal Data based on your consent for the purpose of handling the inquiry
or complaints. We may process the following personal data: first name, last name,
phone number, email, information about your order. Questions and complaints are closed
customer support will be regularly deleted, but no later than 4 years later
processing of inquiries or complaints.
2.5 Reviews. Our rating
customers are important to us. We will publish reviews if necessary
you give consent (for a review of the provided product or service). We can get your
to process the following Personal Data: first name, last name, email, order details. IN
With your explicit consent, we also process photos and Personal Data
data that is part of the review text. Reviews are added to the appeal
your consent, but no later than for 5 years.
2.6 Customer ratings. You get
share your shopping experience and rate individual products. Because
to evaluate your feedback on individual purchased items
we may use other processors.
2.7 Legal obligations. Personal
we may share data with third parties other than the processors listed below, if
due to legal requirements or legal claims from government agencies or
filing a lawsuit.
2.8 Age restrictions. In case
for age-restricted goods, we check that you have reached
the required minimum age according to applicable legal norms. Behind this
we use an identification service that allows us to verify your age.
2.9 Digital products. If
goods need to be updated with digital elements or digital products,
we process the data you provided when placing the order.
3.Communication
3.1 Emails that we may
send. As part of selling your goods or services, we may send them to customers
emails related to:
3.1.1
delivery notifications, delivery date updates
3.1.2
tax documents, invoices
3.1.3
submission of the return.
4.Processors
Your own
Personal data may be transferred to our business partners (processors) or
to other third parties, where required by law.
We use
only verified processors with whom we have a written contract, a
who provide us with at least the same guarantees as we do to you. This is only about
Processors that are from the European Union or countries that were
recognized and deemed safe or from countries where we have closed standards
contractual clauses in accordance with GDPR Article 46 and who transfer your personal data
a comparable level of protection when using GDPR and Czech laws
regulations. All our Processors are bound by confidentiality obligations and
may not use the provided Personal Data for any purpose other than this
we have made them available in accordance with this policy.
— Carriers (see article 2.1 Fulfillment
contractual relationship and the associated legal obligations):
Czech Post, PPL, DPD,
WEDO, Zazilkovna, Balikovna, GLS
— Order processing (see article 2.1 Fulfillment of the contractual relationship and legal obligations
associated with it): Pelek.eu, BaseLinker
— Accounting (see article 2.1 Fulfillment
contractual relationship and the associated legal obligations):
ABRA
5. What are your rights?
Where to contact us? Send us an email at shop@pelek.eu or
to our headquarters address.
When will we have this ready? We will respond to you within one month at the latest. If
providing information would jeopardize the privacy of others or such provision
is disproportionate to the risks or costs of providing it, it is possible that we will not do so
to be able to fulfill. In the case of a repeated request, the controller has the right to obtain a copy
a reasonable fee may be charged for personal data.
— Right of access. Confirmation,
whether we process your personal data. Information about the purposes of processing, categories
Personal Data, recipients to whom it is made available, processing time, etc.
existence
right to demand
from the controller to exercise one of the rights listed below. It is assumed that they will not do so
would infringe on the rights and freedoms of others.
— Right to rectification. Request rectification
inaccurate Personal Data.
— Right to erasure. If
there is no other reason for processing this data beyond what you requested
we delete or completely anonymize the data.
— Right to restriction of processing. If
you believe that we are processing data incorrectly – regardless of the reasons
processing or its scope, please let us know.
— Right to receive notification of correction, deletion,
or regarding the restriction of processing. If you contact us with a request, we will do so
notify you of the outcome, if this is not impossible (e.g., email address,
what you wrote to us will no longer work).
— Right to portability. We can
your data that you have provided to us in a structured and machine-readable format
in a format, please send it to another administrator at your request.
— Right to object. If
we process your data for legitimate interests (e.g., to send newsletters). This is enabled
to demonstrate our legitimate interests, if we agree with you,
we stop this processing.
— Right to withdraw consent. If
if you change your mind, please write to us. Processing related to marketing and
may be canceled at any time for business purposes.
— Automatic individual
decision-making, including profiling. You have the right not to be subject to
a decision based solely on automated processing, including
profiling that would have legal consequences for you or significantly affect you in the same way
affected. We respect your rights, so we do not engage in profiling.
6.Conclusion
read through
please also read the privacy statement of the online store pelek.eu (https://pelek.eu/cs/pages/privacy-policy-1). This document contains more information about
when the online store pelek.eu is the responsible processor of personal data and how your data
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These regulations
Changes to personal data processing can only be made in writing. In case
all questions regarding our personal data processing policy at
contact us at the email address shop@pelek.eu.
If you wish
if you are dissatisfied, you can submit an initiative or complaint to the protection authority at any time
personal data, located at Plk. Sochora 727/27, 170 00 Prague 7 – Holešovice
(For more information, visit https://www.uoou.cz.)
These policies
Data protection applies from 01.01.2024