General terms and conditions of business transactions

Principal Elektrik s.r.o. for the sale of goods through the online store located at pelek.eu and named Principal Elektrik s.r.o.

Content

  1. Contact details
  2. Key concepts
  3. Notices to customers before concluding the sales contract
  4. Process of concluding a sales contract for goods
  5. Price of goods and payment methods
  6. Delivery of goods and place of performance
  7. Rights for defective performance
  8. Methods of processing and terminating advertising
  9. Data protection
  10. Single case
  11. Alternative dispute resolution methods
  12. Final provisions, including applicable law and jurisdiction

1. Contact information

1.1 Online store operator:

Principal Elektrik s.r.o.

Location: Osadní 869/32, 17000 Prague, Czech Republic

Business register number: 03402614

VAT ID: CZ03402614

Authorized representative: Sergii Kryvulia

Business register / trade register: Prague City Court Registration number: 231166

Business register address: Peteřska nam 2, 11000 Prague,

(hereinafter referred to as "seller" or "we")

Phone: +420774242766

Email: shop@pelek.eu

Customer service: We offer our customers customer support at the above phone number and email address on weekdays from 9:00 AM to 5:00 PM.

2. Basic concepts

2.1 These general terms and conditions (hereinafter referred to as "VOP") govern the rights and obligations between the seller and the buyer that arise in connection with or as a result of the purchase contract (hereinafter referred to as "purchase contract")

concluded between us and consumers or entrepreneurs (hereinafter referred to as "client" or "you") through Principal Elektrik s.r.o. the site pelek.eu.

2.2 Online store. The seller's online store (hereinafter referred to as "online store") is operated on the website pelek.eu Principal Elektrik s.r.o.

2.3 What can you buy from us? In our online store Principal Elektrik s.r.o. you can purchase goods that we display and offer. If a product is offered, then also a license for its use.

2.4 Who is the consumer? A consumer is any natural person who, outside their business activities or outside the scope of their professional activities, enters into a purchase contract with us or acts with us in another lawful manner (hereinafter referred to as "consumer"). The online store is intended only for consumers. Sales to companies are not possible.

2.5 Goods with digital content. In the case of contracts for the supply of goods with digital content, these VOP apply unless otherwise specified. Digital content refers to data that is created and presented in digital form.

2.6 Goods with digital elements. In the case of contracts for the supply of physical data carriers that serve only as carriers of digital content, these VOP apply unless otherwise specified. Digital content refers to data that is created and presented in digital form.

2.7 Withdrawal of electrical appliances. Considering the obligations under § 38 set out in Act 185/2001 Sb. on waste, as amended, we inform customers that old electrical appliances can be handed over for disposal free of charge at the following address: Kirilovova 181, 739 21 Paskov, .

3. Notifications to customers before concluding the purchase agreement

3.1 Seller and control authorities' powers. We are authorized to sell goods based on a business license. Business control is carried out by the relevant business authority within its competence. Personal data control is carried out by the Data Protection Authority. The Czech Trade Inspection supervises compliance with Act No. 634/1992 Sb, among other things, regarding consumer protection.

3.2 Illustrative nature. The photos you see on our website are for illustrative purposes only.

3.3 Additional costs. We do not charge additional costs for telecommunications means (e.g.

if you call us at our phone number, you will only pay your usual phone call charge).

3.4 Consumers have the right to withdraw from the purchase agreement without giving reasons, at least 14 days, starting no later than from the day of receipt of the goods (or in the case of the last product, partial shipment, or last piece if it is an order of multiple goods from one order, or the delivery of goods in multiple partial shipments or pieces). The seller may provide a longer period. To comply with the deadline, it is sufficient to send a notice regarding the exercise of the right to withdraw from the agreement before the deadline expires.

3.5 Form for withdrawal from the purchase agreement. To exercise your right to withdraw from the agreement, you must do so unequivocally, via our email, phone, or address, or in another way. You may use the attached sample form for withdrawal from the purchase agreement, but it is not mandatory.

3.6 When you cannot withdraw from the purchase agreement. The customer is not entitled to withdraw from the following agreements:

3.6.1 delivery of goods that have been modified and/or created at the customer's request or for them;

3.6.2 delivery of goods whose price depends on fluctuations in financial markets that are not dependent on our will, which may occur during the withdrawal period of the purchase agreement;

3.6.3 delivery of goods perishable goods, as well as goods that have been irreversibly mixed with another product after delivery;

3.6.4 delivery of goods in sealed packaging, which the consumer has removed from the packaging and for health protection or hygiene reasons is not suitable for return after the consumer has violated it, which also applies to audio recordings and computer programs if the customer has violated their original packaging;

3.6.5 regarding accommodation, transportation of goods, rental of means of transport, catering, or leisure activities if it is to take place on a date specified in the contract or within a specified period;

3.6.6 regarding the delivery of newspapers, periodicals, or magazines, except for subscription contracts for their delivery;

3.6.7 regarding the provision of services if they have been fully provided; for a fee only if it has started with the consumer's prior explicit consent before the deadline for terminating the contract and the entrepreneur has informed the consumer before concluding the contract that the right to withdraw from the contract is lost upon the provision of the service;

3.6.8 regarding necessary repairs or maintenance that must take place at the explicit request of the consumer; however, this does not apply to other than required repairs or the delivery of other goods except for spare parts necessary for carrying out the repair or maintenance;

3.6.9 regarding the delivery of digital content if it has not been delivered on a physical medium and it has been delivered with your prior explicit consent before the withdrawal period of the purchase agreement, and we have informed you before concluding the purchase agreement that in such a case you do not have the right to withdraw from the purchase agreement.

3.7 Value of returned goods and related return costs. You bear the direct return costs. If the value of the returned goods exceeds 990 Kč (990.01 Kč excluding shipping costs), the seller will cover the return costs.

3.8 Refund of the purchase price. If you withdraw from the purchase agreement within the withdrawal period, we are obliged to refund the purchase price (excluding additional costs if you have chosen a different delivery method than the cheapest standard delivery offered by the seller) using the same payment method you used to receive the money, unless we agree otherwise, no later than 14 days from the moment we receive the returned item or when we are provided with proof of its shipment. You will not be charged for this refund. If we cannot return the goods, we have the right not to refund the purchase price.

3.9 Return address. The return label is usually available in the user account at pelek.eu. If we have not provided a label for return, please use this address for sending the goods: Kirilovova 181, 739 21 Paskov. Please also contact us via email at shop@pelek.eu or by phone at 601548120 to ensure your rights for returning the goods and to agree on an individual procedure.

3.10 Gift. If a gift is given to the customer along with the goods, then the gift agreement between us and the customer is concluded conditionally, that if the customer or we withdraw from the purchase agreement, the gift agreement loses its validity regarding such a gift and the customer is obliged to return the given gift along with the goods.

4. Process of concluding purchase agreements

4.1 Creating an order. The customer can select one or more goods by adding them to the virtual shopping cart, where the customer can view the selected goods, change their quantity, or remove them from the cart. By pressing the “Checkout” button, the customer is asked to enter information regarding the choice of transport and payment method. Before completing the order, the customer has the opportunity to check and modify the data they entered into the order, including customer data. By pressing the button “Order, which obliges to pay,” the ordering process is completed and the purchase agreement is concluded.

4.2 Confirmation of the GTC. By sending the order, you confirm that you have familiarized yourself with and agree to these GTC and our principles of personal data processing.

4.3 Consent of the legal representative of a minor customer. If a minor customer purchases from our online store, the prior consent of their legal representative is required.

4.4 Product characteristics. The customer is obliged to familiarize themselves with the characteristics, type, and recommended use of the goods before completing the order. By submitting the order, the customer confirms that they have familiarized themselves with this information and that they understand it.

4.5 Order confirmation. The seller confirms the acceptance of the customer's order by sending an order confirmation to the customer via email. This order confirmation is intended only to inform the customer that the order has been received and is being processed, no later than 2 working days from the submission of the customer's order. The purchase agreement is already concluded at the moment of pressing the button “Order, which obliges to pay.”

4.6 Contractual language. The contractual language is Czech.

4.7 Obligations arising from the purchase agreement. By concluding the purchase agreement, we obligate you to deliver the purchased goods and allow you to acquire ownership of the goods. You also commit to accepting the goods and paying us the price of the goods upon concluding the purchase agreement.

4.8 Copy of the GTC and withdrawal form from the purchase agreement. The customer receives a copy of the concluded purchase agreement, i.e., the valid text regarding their GTC. A customer who is a consumer also receives a withdrawal form from the purchase agreement within the legal deadline.

5. Price of goods and payment methods

5.1 Price. The prices of all goods are presented in Czech crowns (Kč) and include VAT.

5.2 Payment options. You can find the payment methods for the price of the goods and possible delivery costs on the seller's description page. We reserve the right not to offer the customer a partial payment method in certain cases. The customer has the option:

5.2.1 PayPal (The customer is redirected to PayPal, where they pay the purchase price from their PayPal account and according to PayPal's terms of use, which are available https://www.paypal.com)

5.2.2 Payment by card

5.2.3 Payment by bank transfer or instant bank transfer

5.2.4 Apple Pay, Google Pay

5.3 Unrealistic price of goods. In the event that an unrealistic price of 0 Kč is displayed or a very out-of-market price is displayed, where an out-of-market price is considered to be a price lower than our purchase price, we reserve the right to remove this product from the proposals of your submitted purchase agreements. You will be informed of this at your email address.

5.4 Invoice form. It has been agreed that invoices will be sent electronically to your email address.

5.5 Full payment of the purchase price. We reserve the right to retain ownership of the goods until the full payment of the purchase price according to the relevant purchase agreement.

6. Delivery of goods and place of fulfillment

6.1 Delivery of goods. Goods will be delivered at the time specified for delivery next to the type of goods. We commit to always deliver the goods no later than within 30 days. All changes in time

We will always inform you about the delivery of the goods. Along with the purchase price, you are obliged to pay us any possible costs related to the packaging and delivery of the goods to the agreed extent, as well as the fee for the chosen payment method. Unless explicitly stated otherwise, the purchase price also includes costs related to the delivery of the goods. Before concluding the purchase agreement, you will be informed of the final price, which includes packaging and transport costs.

6.2 Delivery address. Goods will be delivered to the address specified by the customer in the order.

6.3 Method of transport. The customer has the option to choose the method of transport for the goods to any address specified in the order.

6.4 Repeated delivery and related costs. In the event that a repeated delivery of the goods is necessary on your part or in any other way than specified in the order, you are obliged to pay the costs related to the repeated delivery of the goods, i.e., costs associated with another delivery method.

6.5 Receipt of goods. The risk of damage and accidental deterioration of quality of the goods passes to the customer at the moment of receipt by the customer. If the customer was to receive the goods from the carrier, it passes over

The risk of accidental destruction and accidental deterioration of quality of the purchased goods lies with the customer at the moment when they are given the opportunity to handle the goods, not earlier than at the specified delivery time.

6.6 Customer's obligation upon receipt of the goods. Upon receipt of the goods, you must check them and ensure their properties (especially whether you have received the correct type of goods, whether the goods have the agreed quality, whether the goods contain everything that should be included according to the instructions). In case of visible damage caused by the carrier, the customer is obliged not to accept such a shipment from the carrier at all. We are not responsible for damages caused by the carrier or for delayed delivery of the goods, regardless of the reason for the delay.

6.7 Damage that may occur to the seller due to non-acceptance of the goods. If the customer does not accept the goods from the carrier upon delivery, the goods are then returned to the Seller and at the same time, if the customer does not withdraw from the purchase agreement within 14 days of the goods being unsuccessful, the seller has the right to demand from the customer the costs incurred for the return of the goods to the seller by the carrier. This cost represents damage to the seller due to the customer's breach of legal obligations.

7. Rights arising from defective performance

7.1 Defective performance. This part of the VOP applies to regulate the rights and obligations arising from defective performance in the sale of goods between us as the seller and the customer as the buyer.

7.2 When to complain about defective goods. You must report defects in the product to us immediately after the defect becomes apparent. Otherwise, the court would not recognize your right arising from defective performance. You have the right to report a defect that appears in consumer goods, within 24 months from the receipt of that product. This does not apply to products for which the time during which the product may be used is indicated on the packaging, label, accompanying instructions, or advertising according to other regulations. The provisions of the quality warranty (contractual warranty) apply here.

7.3 What happens after 24 months? After 24 months, you can no longer report defects in the product. If it is possible for the given product, this deadline is extended for the time during which you could not use the product because it was in the process of handling a justified complaint. Although we always strive to resolve complaints for your satisfaction, some products must be handled according to the instructions provided on the packaging/label/information sheet – otherwise, it may be damaged.

7.4 Contractual warranty. If a voluntary contractual warranty is guaranteed for the given product that is longer than 24 months from the receipt of the product, you can report defects in the product during that time. The period extends for the time during which you could not use the product because it was in the process of handling a justified complaint.

7.5 Assumption that the goods are defective. If a defect appears within 12 months after the receipt of the goods, it is assumed that the goods were already defective at the time of receipt unless we prove otherwise.

7.6 What defects are we not responsible for? We are not liable to you for defects in the following cases: 7.6.1 if the defect was present in the goods at the time of receipt and in such a case a discount on the sale price has been agreed upon for that defect,

7.6.2 the defect occurred in the goods due to wear and tear caused by normal use, or it arises from the nature of the goods,

7.6.3 is caused by you and has arisen due to improper storage, improper maintenance, your intervention, or mechanical damage due to all these conditions that do not meet their temperature, dust, humidity, other environmental impacts and are therefore directly specified by us or the manufacturer (usually on the product information sheet / label), or arise from legislation,

7.6.4 goods that have been altered by the customer and the defect has arisen due to that alteration,

7.6.5 use of the goods in conditions that do not meet their temperature, dust, humidity, chemical and mechanical environmental impacts, as directly specified by the seller or manufacturer, or arising from legislation,

7.6.6 the defect occurred due to an external event that was beyond our control (e.g., natural disaster).

7.7 What should I do to report a defect in the goods? To report defects, please contact us via your pelek.eu user account, based on which we will contact you and agree on the next steps. You can also reach out directly to our email address.

7.8 Confirmation of receipt of the complaint. After sending the notification of your complaint submission, we will contact you within 2 working days. The moment of complaint submission is considered the moment we receive your complaint submission details.

7.9 Returning advertised goods to the seller. Goods must be returned in full, undamaged (except for the advertised defect), ideally in their original undamaged packaging, so that we can adhere to proper hygiene practices. We will accept the goods at our expense for the elimination of the defect. We will contact you to agree on the next steps.

7.10 Confirmation. After the receipt of the goods following the submission of the complaint, a confirmation of the receipt of the complaint and its content will be sent to your designated email address.

8. Ways to resolve and terminate the complaint

8.1 What affects my options. You have the right to request the elimination of the defect. Depending on your choice, you can select:

8.1.1 repair of the item; 8.1.2 delivery of a new item; or

8.1.3 delivery of missing parts.

This should not be an unreasonable request on your part. If the repair of the item poses a significant difficulty for us or is not a reasonable request considering the value of the item and the significance of the defect, we will inform you of this. We will also act this way if we assess your request for the delivery of a new item as unreasonable due to the defect in the goods or the value of the goods.

8.2 When there is a significant breach of the purchase agreements. If the defect constitutes a significant breach of the purchase agreements, you have the right to withdraw from the purchase agreement or to request a reasonable discount on the purchase price of the goods .

8.3 When is it possible to request a refund of the purchase price? In some situations, it is possible to withdraw from the purchase agreement and request a refund of the purchase price. This is not possible in a situation where the defect in the goods is not significant. What are the situations where you can withdraw from the purchase agreement and request a refund of the purchase price:

8.3.1 we refuse to remedy the defect or have not remedied this defect within a reasonable time;

8.3.2 it is clear from our statement or other circumstances that the defect will not be remedied within a reasonable time or without significant difficulty for the buyer;

8.3.3 the defect in the goods recurs; or

8.3.4 constitutes a significant breach of the purchase agreements.

8.4 When is it possible to request a reasonable discount on the purchase price of the goods? In some situations, you may request a reasonable discount on the purchase price of the goods. This is not possible in a situation where the defect in the goods is not significant. What are the situations where you can request a reasonable discount on the purchase price of the goods?

8.4.1 we refuse to remedy the defect or have not remedied this defect within a reasonable time;

8.4.2 it is clear from our statement or other circumstances that the defect will not be remedied within a reasonable time or without significant difficulty for the buyer;

8.4.3 the defect in the goods recurs; or

8.4.4 constitutes a significant breach of the purchase agreements.

8.5 You will inform us of the method of resolving the defect. Your obligation is to inform us of which right regarding the defect you have chosen, and to do so when reporting the defect or immediately after reporting the defect. The choice made cannot be changed without our consent; this does not apply if you request a repair of the defect that turns out to be unrepairable.

8.6 Return of the original goods. In the case of a replacement, when new goods are delivered, you are obliged to return the originally delivered goods to us (unless we agree otherwise). The customer cannot demand the delivery of new goods (nor can they withdraw from the purchase agreement) if they cannot return the goods in the condition in which they received them. This does not apply if you have used the goods before discovering the defect or if the condition has changed during the defect identification process. Also, in cases where it is not possible to return the goods in their original condition without your fault.

8.7 When is the complaint processing completed? Complaint processing is completed within 3 weeks from the submission of the defect claim, unless we agree otherwise.

8.8 Complaint resolution. If the complained goods were sent to us for complaint via the carrier, they will be automatically sent back to your address after the complaint is resolved, along with confirmation of the date and manner of complaint resolution, including confirmation of the correction made and the duration of the complaint, and if necessary, the reason for the rejection of the complaint.

8.9 Obligation to check the received goods when filing a complaint. You also have the obligation to check that the complained goods are complete when filing a complaint, in particular that the shipment contains everything that it should. Later objections will not be considered.

9. Data protection

9.1 Principles of personal data processing. More information about what personal data we process, how, for what purpose, and how long it is processed can be found in our principles of personal data processing.

10. Force majeure

10.1 What is force majeure. Force majeure is considered any obstruction for these GTCs that arises independently of our will and prevents us from fulfilling our obligations, if it is not reasonable to assume that we can eliminate, overcome, or foresee this obstruction or its consequences. Consequences that exclude

liability is limited only to the time during which the obstruction lasts, with which these consequences are associated.

11. Alternative dispute resolution

11.1 External dispute resolution. External resolution of consumer disputes arising from the purchase agreement is the responsibility of the Czech Trade Inspection Authority, located at Štěpánská 567/15, 120 00 Prague 2, registration number: 000 20 869, website: https://adr.coi.cz/cs. The online platform for resolving consumer disputes, located at https://ec.europa.eu/consumers/odr , is available for resolving disputes between the seller and the customer arising from the purchase agreement.

11.2 European Consumer Centre Czech Republic. European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, website: https://evropskyspotrebitel.cz is the contact point according to the Regulation (EU) No 524/2013 of the European Parliament and of the Council, adopted on May 21, 2013, on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (ODR Regulation).

11.3 Complaints. Before you start extrajudicial dispute resolution, we recommend contacting our email address shop@pelek.eu. We always strive to resolve the dispute amicably first. Your complaints

will be addressed within 2 working days (48 hours, this time may be extended due to weekends and public holidays that are common in the Czech Republic).

12. Final provision, including applicable law and determination of jurisdiction

12.1 Obligation to respect consumer rights. If these provisions of the GTC are in conflict with consumer protection legislative acts, the law shall always take precedence, and we commit to comply with it.

12.2 Invalid or ineffective provision of the GTC. If any provision of the GTC is invalid or ineffective, or becomes so, it shall be replaced by a provision whose meaning is as close as possible to that of the invalid provision. The invalidation or ineffectiveness of one provision does not affect the validity of the other provisions.

12.3 Legal act. In the presence of an international element, we agree that our legal relationship is subject to the laws of the Czech Republic, excluding any conflict of law provisions referring to other legal acts. This choice of law shall not deprive the consumer of the protection afforded to them by the provisions of the laws of their habitual residence. The contracting parties agree to exclude the UN Convention on Contracts for the International Sale of Goods. According to Article 6(2) of Regulation Rome I, mandatory legal acts that would be applicable without this clause shall always apply.

12.4 Disputes and determination of jurisdiction. The contracting parties agree that for resolving possible disputes arising from the purchase agreement, where an international element is present, the courts competent according to our location are always competent. This does not affect the rights of consumers according to special laws.

12.5 If we agree on different conditions for concluding purchase agreements. The provisions of the GTC are an integral part of the purchase agreements. Different provisions from the GTC can be agreed upon in the purchase agreement. The different agreements in the purchase agreement take precedence over the provisions of the GTC.

12.6 Reading the GTC is necessary for concluding purchase agreements. These GTC are voluntary, but unfortunately, reading them is necessary for concluding purchase agreements.

12.7 Validity of the GTC. These GTC are valid from 01.01.2024 and revoke the validity of previous business terms.