Complaints/dispute resolution

Czech Trade Inspection Authority, headquartered at Štěpánská 567/15, 120 00 Praha 2, ID number: 000 20 869, Internet address: https://adr.coi.cz/cs.

European Consumer Centre, Czech Republic, located at Štěpánská 567/15, 120 00 Praha 2, internet

address: https://evropskyspotrebitel.cz, is a contact point according to the European Parliament and European Parliament regulation

Council (EU) No. 524/2013, May 21, 2013, on online dispute resolution for consumers and amending Regulation (EC)

No. 2006/2004 and Directive 2009/22/EC (regulation on online dispute resolution for consumers).

It is also possible to use a resolution platform for resolving disputes between the seller and the customer arising from the purchase agreement

disputes online at https://ec.europa.eu/consumers/odr.

In this regard, we are obliged to direct you to our email address shop@pelek.eu.

We always strive to resolve disagreements arising from our contract by mutual agreement.