Complaints/Dispute Resolution

The Czech Trade Inspection Authority, headquartered at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, website: https://adr.coi.cz/cs.

The European Consumer Centre, Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, website

address: https://evropskyspotrebitel.cz, is the contact point pursuant to Regulation

(EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC)

No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

Disputes between the seller and the customer arising from the purchase agreement may also be resolved using the online

dispute resolution platform at https://ec.europa.eu/consumers/odr.

In this regard, we are obliged to direct you to our email address info@pelek.eu.

We always try to resolve any disagreements arising from our agreement by mutual consent.